Recently I had the unfortunate experience of someone damaging my truck door. At my request my State Farm Insurance Agent "Andy Pignataro" gave me some auto body shops for consideration. Cooks Collision of Vacaville CA was on the list, so I called them to arrange an estimate. Frank my estimator did a complete work up of all needed repairs and we scheduled the work. I needed a rental car for the 3 to 4 days Frank said my truck would be in the shop. Cooks Collision arranged for Hertz Rental to deliver a car to there shop, when I dropped off my truck I had a vehicle. No real surprises here just good service right. Well yesterday Frank called me to say my truck was going to take another 4 days to complete the job. His comments next were interesting; Frank said; Terry we got really busy and our objective is to deliver your truck to you with an excellent job done, not just hurry to meet our estimated time of completion. My thoughts then; I get that and really expect the job done well the first time. Here's where there service went over and above. Frank said Terry I'm calling Hertz so they will stop billing you for the rental as of Friday and Cooks Collision will pick up the tab until we complete the repairs to your truck. Wow, this is what I call exemplary service. So many other companies would have told me to SIU (suck it up)....I took the time to look up Cooks Collision's web site and here's what it said;
We will be the premier provider of collision work in Northern California. By putting people first, providing superior quality and service to our customers, and continuously improving the performance of our business, we will achieve long-term customer relationships, significant competitive advantages, and fulfill careers.
There's not doubt in my mind Cooks Collision is accomplishing their stated objectives.
If you want great service, competitive prices and quality work, contact Cooks Collision for your auto body needs. In my book, Cooks Collision of Vacaville is a 5 Star business.
Best regards,
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Terry Hughes
RE/MAX Gold
(707) 249-8688
http://www.SolanoHomefinder.com
http://www.TravisAFBhomes.com
http://www.TravisLoans.com
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# posted by
Terry Hughes @ 12:25 PM
